The Stacey Report

Note to World: Bad Move!

Posted in Stacey Updates by dbancroft on February 26, 2010

Dear World,

I wouldn’t have thought that you’d need me to tell you this. I mean, it’s sort of along the “don’t play golf in a thunderstorm” lines, in the “Duh!” category.

Don’t piss my sister off.

It’s pretty simple, especially since this whole cancer thing happened: My sister gets to have whatever she wants. Period. I don’t care who you are or what you have to go through, just get it done.

And this isn’t even something she wants! Believe me, I’m sure that she’d rather make all of YOU take the stuff at this point, but she needs it and you aren’t giving it to her and now I’m just going to run and duck. And if you’re still breathing later you can tell me what it was like, but for right now I really don’t have a single bit of pity for you because you did not abide by the one simple rule stated above, ibid and to wit:

My sister gets to have whatever she wants.

(This is your own damn fault):

——————————————————-

Dear Empire BlueCross BlueShield, PrecisionRx Specialty “Solutions”, and FedEx,

Would it be easier for you all if I just died? Is that what you’re hoping for? Do you really hate sick people that much? These are really the only reasons I can come up with for the way in which you all have behaved in the past week and I would just like to say this: FUCK YOU.

All I need is a prescription filled. A legitimate prescription, written by a real doctor, for a very real and very serious reason. Why is this so hard? Supposedly I will be receiving it on Monday, but that is TEN DAYS AFTER THE PRESCRIPTION WAS WRITTEN. This is appalling service and all three of you should be ashamed of the parts you have played in this. Ashamed.

Let’s break down the many ways in which you have failed me. First, a few establishing facts: my doctor sent a new prescription to my local CVS last Wednesday at around 6 pm, before I had even arrived back home from the appointment CVS had called to let me know that my insurance company (Empire BCBS) required that the prescription be filled through PrecisionRx Specialty “Solutions” (quotes mine because THERE HAVE BEEN NO FUCKING SOLUTIONS YET), CVS let me know that they had spoken to PrecisionRx and had faxed them the prescription. Now for the process breakdowns:

  1. Empire BCBS required authorization from the doctor before they would approve the script. But the doctor? wrote the prescription? which is kind of like authorization? Or it would be, to right-thinking people, of which there are precious few in this story. When I called Empire they were very nice and called the doctor’s office for me to get them the correct forms. I suppose that if you’re going to have an absurd process you might as well participate in it a bit.
  2. Empire normally takes 7 to 10 days to approve these scripts. 7 TO 10 DAYS?! This is a prescription for a drug to treat metastatic cancer. Do you know what that even means? I don’t have that kind of time to screw around here! To their credit they put a rush on it which cut the processing time down to 24 hours, but still! I can do it in two seconds: a well-respected, credited doctor wrote a prescription for an established patient…APPROVED! See? Easy. No one is trying to get away with anything here. This drug can’t be used for illicit purposes. No one is getting high or making money off of it. There’s only some poor sap over here hoping that this drug will buy them a few more months of life, that’s all. Fuck me for even trying, I guess.
  3. While this was going on, I was calling PrecisionRx every day and every day I would ask about the process and was there a way to hurry it along and every day I was told that they just needed the approval from Empire, and then that they needed coverage information from Empire, and that once they had these approvals they would schedule the delivery with me. WTF? Here I am, on the phone, ready to schedule the delivery. Why do you even need to schedule a delivery, anyway? JUST FUCKING SEND IT ALREADY! I called you every day and every day you had the opportunity to take the information you needed to process the payment (which is really what you were worried about, let’s be honest here). And every day I was asking you if I could give you that information now, today, let’s not wait. But you had to wait, because your process sucks.
  4. Finally, yesterday, PrecisionRx had everything they needed and were ready to “schedule the shipment” (which is the stupidest term I’ve ever heard for what was essentially a bit of bureaucratic nonsense). So I gave them the credit card info, and confirmed the address (for, like, the millionth time), and spoke to their nurse (complete waste of time, PrecisionRx – I have a nurse, and a doctor. That’s where I got the script from, remember? Your nurse was very nice, but she has nothing for me and it was a waste of time for both of us.) So then they tell me that delivery would be on Monday. You’ve already screwed around for a week and now you’re going to just send it the slow way? No. I don’t think so. So I asked, very nicely, if they could ship it overnight and she checked with her manager and they approved it and I thought we were all set, if by “all set” I mean almost at the end of this very long and very frustrating process, which I guess I do because that’s really all I was going to salvage of the situation at that point. Fine.
  5. When I get home that night I have a call from PrecisionRx asking me to call about my prescription. I was hoping that it was a call to schedule the delivery, whoops, I mean “schedule the delivery”, since I had called them earlier and perhaps disrupted their process. But, no, it was a call to inform me that FedEx was not scheduling deliveries for my area because of the weather (!) and that the package had not yet left PrecisionRx and that they’d let me know when it does and that hopefully it will be here by Monday. Yes, let’s hope for that, shall we? Hell, let’s hope it gets here by next month, or the month after, because why should we have high expectations or anything stupid like that. And, FedEx, really? You’re not picking up in Indiana because it’s RAINING in Massachusetts? I have no words (HA! Totally wrong, yet again, I have a LOT OF FUCKING WORDS!) Yes, it’s a bit windy out there, but I was able to get out to pick up some cat food, so, really? Not so bad. Maybe there are flight delays along the way or something, but you could still pick up the package. You could make an effort to get the thing somewhat closer to me. You could try.

But, that’s the thing. No one in all of this was trying. Oh, everyone I spoke with was very nice. VERY nice. I have no complaints about the people, just about the process, because there’s no reason for any of this. If I got a prescription for Viagra (which is the only thing coming to mind as a prescription you could really do without when it comes down to it, especially since I’m a woman!) right now I could have the little pills in my hands in less than an hour. But have cancer? Be prescribed a real drug (yes, it’s new, but Tykerb has been on the market for more than two years now), by a real doctor, for a real life-threatening disease? And expect to wait a week. Expect to be jerked around by a process designed to cover some asses, I guess, why else? Expect to have your efforts to speed up this process be thwarted at every turn. And expect that everyone you talk to about it along the way will expect that you’ll be ok with it.

I am not fucking ok with this. I’m just not.

——————————————————

(peek)

Still there?

OK.

So here’s the deal. You suck. Also you are idiots. Because if that thing does not get here on Monday, I am going to start making some calls. That’s not good, you see, because I don’t yell. Oh, no. I take names. I don’t mean kick asses and take names, I mean I will get your name, and your manager’s name and that person’s manager’s name and right on up the line. And with a very big chunk of Yankee Ice between my teeth, I will ask what you plan to do about this. None of you will know how to change it, so I will ask who DOES know how to change it. And so on. And I will be such a polite, precise, stabbing pain in your ass that you will be ready to buy the company just so you can give it to me and let me change it for you. Which I will not do because it is your job, not mine.

So get it done.

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